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Shipping & Returns


The goods are shipped by carriers contracted by Sicem Srl and are insured with full coverage, Carriage free  and shipping costs stated in the bill. Shipping costs are available on-line and may vary according to destination and number of parcels ordered.

Sicem Srl will not be liable for any delay in order processing or product delivery for reasons attributable to the carrier, nor for any damages caused to the goods during transport. In accordance with the law, Sicem Srl will entrust to the carrier goods in perfect conditions and matching with the order placed.

Upon delivery of the goods by the carrier, the Customer is required to check:
- that the number of parcels delivered matches with the contents of the bill sent by e-mail before the shipment and in the carrier’s packing list;
- that the product or the packaging are whole and not damaged, wet or altered;

Once the packing list is signed off, the Customer may not complain about the outer conditions of the goods delivered. If an anomaly is detected, the Customer should note it down on the packing list and advise promptly (in 3 days maximum) Sicem Srl, describing the damage found.

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Terms of Payment

Only one method of payment per order is allowed on the sicem.gruppocarli.com website. The following payment methods are accepted:

Credit Card

If the goods purchased are paid by Credit Cart, when the on-line transaction is completed the reference bank places a hold on the amount related to the purchase made. The price of the goods purchased is charged to the Customer’s credit card only when the order is processed and billed.

The following Credit Cards / Prepaid Cards are accepted: Visa, Mastercard, American Express, Diners and Pagobancomat.

In the event that an order is either cancelled by the Customer or rejected by Sicem Srl, Sicem shall request that the transaction be cancelled and the relevant amount be released. Credit Card release times depend entirely on the banking system and may take as much as until expiration. After the cancellation of a transaction is requested Sicem Srl will in no event be held liable for any direct or indirect damages caused by a delayed release of the amount put on hold by the bank.

Server security is always monitored in order to avoid any dissemination or unauthorised use of Credit Card numbers, and to protect the confidentiality of the Customer’s personal details.

Wire Transfer
In case of payment in advance by wire transfer, the order will not be processed until the Customer sends a copy of payment confirmation containing the CRO number by fax or e-mail. Sicem Srl reserves the right to verify that the payment is actually credited to its current account before processing the order. The reason for payment must contain the Order Number indicated in the order confirmation e-mail.

Bank coordinates for the transfer:
BCC Valmarecchia - Agenzia di Pietracuta di San Leo (RN)
IBAN:    IT 97 L08995 68570 014010 041293


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